Many people tend to trust websites that have personal touches. It’s because it is easy to use a site if you are confident that you can reach out to someone to answer your concerns and questions. This is why many business owners are adding many personal approaches to their websites today, including email addresses, links to social media profiles, and a contact form. However, if you want a top-notch personal touch-up to your WordPress site, then nothing beats adding a live chat option.
Having a live chat option on your website can guarantee customers that you’ll be able to attend to them if they encounter any issues while using your website or if they have questions in mind. In addition to that, it can also drive more conversations. When you search for the best kind of chat to use on your website, you will be bombarded with many results. To help you, here are some of the best WordPress chat plugins that you might want to try.
1. Zendesk Chat
This is one of the most popular live chat plugins that you can use on WordPress. You can install it easily, and it is available for free. Its chatboxes are one of the most stylish out there. It features a beautiful and customizable layout and themes. You also have the option to install a dedicated Android or iPhone app if you want to access chats on the go.
The dashboard of Zendesk Chat is filled with vital metrics that enable users to review chat performances, learn about the visitors, and track history. It offers a free subscription that allows one chat agent to handle unlimited chats. However, it is restricted to only one at a time. It is perfect for small websites.
You also have the option to update to premium. It has more features like chat triggers, which let users specify conditions for the chatbox to launch automatically. One example is if the website visitor is stuck on a page for over a minute.
2. LiveChat
This is a very handy chat plugin for WordPress. It greets people with a nice chat box located at the bottom of the page. The chatbox is always present on the page and can be accessed easily with just one click. After the conversation is finished, visitors can leave feedback and rate their experience. In addition to that, they can also give you a shout-out on social media platforms using the share buttons embedded on the chatbox.
This chat plugin has a bunch of other cool features, such as starting a conversation with your customers, customizing the chat window, the history of previous chats, and more. It allows you to integrate your website easily. It is also simple and user-friendly. It is a cool chat plugin that you can use if you have an online casino website. For example, if a customer is playing online baccarat and needs help with the payouts, he can easily reach out to your agent using the chatbox on the screen.
3. Tidio Live Chat
This is probably one of the easiest chat plugins for WordPress that you can find. Its chatboxes have three designs, which can be customized depending on what color you like. The chats of this plugin are handled from a Tidio Chat tab, which users can access from the WordPress dashboard. You can also manage them by installing a dedicated app, which is available on Android, iOS, and desktop.
If you are unavailable to reply to the chats, offline messages will be sent directly to your inbox. Also, if a customer leaves the chat, you can continue the conversation via email. It has a free version that allows users to have one agent and one chat open with no other restrictions. You can pay a fee for every additional agent, and this also unlocks unlimited concurrent chats and automatic messages.
4. 3 CX Live Chat
This one is a free plugin on WordPress. It works on its own but can also be integrated with the 3CX Communications Suite to add video and voice to the chat. It offers unlimited agents, allowing them to transfer customers from one agent to another. Users are also allowed to set up departments to guide traffic to the correct agent. It will also allow users to make an offline message to keep the customers informed.
This plugin also keeps records of chats so you can refer to them. There’s also an option to set the chatbox to pop up automatically. You can customize the chats by adding logos and photos. The chats can also include polls and surveys. It is a great chat plugin that you can use together with an affiliate marketing plugin.
5. HubSpot
This is a WordPress plugin that provides users with different services, such as live chat, email marketing, forms, CRM, and analytics. It has been designed with conversions in mind. The live chat feature of this plugin has popups and chatbots. The chatbot will enable your customer service system to work 24/7. They are also used for lead capture, lead management, lead generation, and live support.
6. JivoChat
If you are looking for an all-in-one business messenger WordPress plugin that handles live chat, email, social media chatting platforms, and phone, then JivoChat is perfect for you. You can use the live chat widget to make and receive calls. There’s also an offline message that will let your customers know when you are available. You can also use it to give options to call the customer back.
JivoChat will allow you to have multi-agent and team chats. It has a live typing indicator that shows when someone is typing. The live chat will also translate into the language of the visitors automatically and back to yours. This chat plugin can support up to 25 languages, making it a perfect choice if your website is accessible in different countries.
7. Floating Chat Widget
This WordPress chat plugin adds a floating chatbox to your website and as well as a call-to-action message. You can set the display trigger to know when the chatbox will display. You can choose from 8 different effects for this feature. You also have the option to customize the icons, choose different buttons, and change the size of the chat widget.
There’s also a pending messages icon for this plugin. It connects to different platforms, allowing your visitors to use the chat apps of their favorite social media networks. It also has a contact form. The pro version of this plugin adds 25 different social channels and apps, Google Analytics, page targeting, traffic source targeting, widget customization, and so much more.
These are some of the best WordPress chat plugins that we can recommend. With these plugins, you will be able to answer your customers’ concerns and as well as reach out to them if you are launching a new product or offering new promotions. We hope this post will help you choose the best chat plugin for your WordPress website.